Turnaround, shipping & returns

Turnaround times

Our standard production time is 7 to 10 working days for all print orders.

• Production time starts once we have received your payment and you have approved your proof.
• Proofs approved before 11:00 count from that day. Proofs approved after 11:00 count from the next working day.
• Working days are Monday to Friday and exclude weekends and public holidays.
• Delivery time is additional to production time and is usually 1 to 3 working days, depending on your location.

Working to a deadline? Contact us before you order and we will tell you what is possible.

Delivery and shipping

We deliver anywhere in South Africa. Orders are shipped with The Courier Guy, Internet Express, RAM, Fastway, Pudo Locker to Locker, Pargo and Bob Box.

• The delivery fee is calculated at checkout from the size and weight of your order and your delivery address.
• We send you tracking details once your order has been dispatched.
• Orders placed separately are packed and shipped separately, and a delivery fee applies to each order. To save on delivery, place your items in one order.
• Please make sure the delivery address is correct and that someone is available to receive and sign for the parcel. If the courier cannot deliver and the parcel is returned to us, a re-delivery fee may apply.
• Every order is packed with care. Please check your parcel when it arrives and tell us about any damage as soon as possible, with photos.

More detail is on our delivery information page.

Collection

You are welcome to collect your order, or send your own courier, once we have told you it is ready. We send the collection address and details with your order information. Collections are during trading hours: Monday to Friday, 9am to 4:30pm, excluding public holidays.

Artwork and file preparation

For the best result, please send print-ready files:

• PDF format, set up in CMYK
• Images at 300 dpi at the final print size
• 3 mm bleed on every edge, with text kept at least 3 mm inside the trim line
• Fonts converted to outlines or embedded

We can also work from other file types, including Microsoft Office files, but these have to be converted for print. Files supplied in RGB are converted to CMYK, which can make colours look less bright than they do on screen. If colour is important, please set up your design in CMYK before sending it.

No artwork? We can set up or design it for you. See our design and artwork information or contact us.

Proofs and approval

We send a digital proof before we print. Nothing is printed until you approve it.

• Please check your proof carefully: spelling, grammar, punctuation, contact details, images, layout, size, bleed, folds and cuts.
• Your order prints exactly as shown on the approved proof. Once a proof is approved we cannot make changes.
• You are responsible for errors that appear on a proof you approved.
• If you ask for changes after the first proof, additional proofs or design time may be charged. We will tell you the cost before doing the work.

Colour matching

We print in CMYK and take care to produce accurate, consistent colour. Because every screen displays colour differently, and because paper type, finish and print method all affect the result, we cannot guarantee an exact match between what you see on screen and the printed product, or between one print run and the next. Small colour variations are normal in commercial printing and are not treated as a defect. Uncoated papers such as bond letterheads and envelopes absorb more ink and print slightly duller than gloss papers.

Cancellations

• Before we prepare your proof: you can cancel for a full refund.
• After we have prepared your proof: a file preparation fee of R250 applies and the balance is refunded. If you choose store credit for the full order amount instead, the fee is waived.
• After you have approved your proof: production has started and the order can no longer be cancelled, because it is made specifically for you.

Refunds are paid back using your original payment method within 8 to 12 business days.

Returns, reprints and refunds

Printed products are made to your specifications, so they cannot be returned or exchanged if you change your mind. This is in line with section 42 of the Electronic Communications and Transactions Act.

If your order arrives damaged, is defective, or does not match the proof you approved, please contact us within 7 days of receiving it, with your order number and clear photos. Where we are at fault we will reprint the order or refund you. Nothing in this policy limits your rights under the Consumer Protection Act.

We cannot offer a reprint or refund for:

• errors that were on the proof you approved
• poor print quality caused by low-resolution or incorrectly prepared files that you supplied
• small colour variations, as explained under colour matching
• delays caused by the courier or by an incorrect delivery address

Coupons

One coupon can be used per order. Coupons cannot be exchanged for cash, combined with other offers, or applied to an order that has already been placed.

Terms and conditions

Who we are

This website is operated by HOSTPARTNERS CC t/a PRINT PARTNERS, registration number 2011/056582/23, a close corporation registered in South Africa. Phone: 082 999 9999. Email: sales@printpartners.co.za.

Using this website

By using this website or placing an order you agree to these terms. We may update them from time to time. The version on this page when you place your order applies to that order.

Prices and payment

Prices are shown in South African Rand. Delivery is added at checkout. Payment is made through our secure online payment provider, and we start work once payment has been received. If a price is shown incorrectly because of an obvious error, we will contact you before processing your order and you may cancel for a full refund.

Your content

You confirm that you own, or have permission to use, all text, images, logos and designs you send us, and that they do not infringe anyone else’s rights or break any law. We may decline to print material that is unlawful, offensive or infringes copyright. You agree to cover any claim made against us because of content you supplied. We may keep your artwork on file so that reorders are quick and easy. Tell us if you would like it removed.

Our content

The content, design and images on this website belong to Print Partners or its suppliers and may not be copied or used without permission.

Liability

To the extent the law allows, our liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, such as lost profits or the cost of a missed event. Nothing in these terms excludes rights that you have under the Consumer Protection Act or other law.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Questions

If anything here is unclear, please contact us and we will gladly help.